Privacy Policy

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Captain Wrench LLC SMS Privacy Policy

Effective Date:  July 1, 2025]

This SMS Privacy Policy describes how Captain Wrench LLC ("we," "us," or "our") collects, uses, and discloses information in connection with our SMS (text messaging) services. By opting in to receive SMS messages from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you opt-in to our SMS services, we may collect the following information:

• Mobile Number: Your mobile phone number is essential for sending you SMS messages.
• Opt-in Information: We collect details regarding your consent to receive messages, such as the date and time of your opt-in, the method of opt-in (e.g., keyword, web form), and the specific program or list you joined.
• SMS Content: We may collect the content of your SMS messages, including messages you send to us (e.g., "STOP," "HELP") and messages we send to you.
• Interaction Data: We may collect data related to your interactions with our SMS messages, such as delivery status, read receipts (if supported by your device/carrier), and any links you click within the messages.
• Carrier Information: Your mobile carrier may provide us with basic information about your subscription.

We do not intentionally collect sensitive personal information (e.g., health information, financial account numbers) through our SMS services unless explicitly and securely provided by you for a specific, stated purpose.

2. How We Use Your Information

We use the information collected through our SMS services for the following purposes:

• To Send You SMS Messages: This is the primary purpose, enabling us to send you the messages you opted in to receive (e.g., promotional offers, appointment reminders, alerts, customer service communications, review requests).
• To Manage Your Opt-in Status: We use your information to manage your consent, including processing opt-out requests and maintaining suppression lists.
• To Provide Customer Support: If you text us for support, we use your messages to respond to your inquiries and assist you.
• To Improve Our Services: We may use aggregated and anonymized data to understand trends, improve our SMS programs, and optimize message delivery.
• For Compliance and Legal Obligations: To comply with applicable laws, regulations (e.g., TCPA, CTIA guidelines), and lawful requests from governmental authorities.
• For Security: To detect and prevent fraud, abuse, and other malicious activities.
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3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information collected via SMS to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our SMS services (e.g., SMS platforms, database management, analytics). These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to legal claims, or protect the rights, property, or safety of Captain Wrench LLC, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
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4. Your Choices and Opt-Out

You can opt-out of receiving SMS messages from us at any time.

• To Stop Receiving SMS Messages: Reply "STOP" to any message you receive from us. You will receive a final confirmation message confirming your opt-out.
• To Get Help: Reply "HELP" to any message you receive from us for customer service information.

Please note that opting out of SMS messages does not necessarily opt you out of other communications from us (e.g., email), unless you specifically unsubscribe from those services.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no data transmission over the internet or mobile network can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Children's Privacy

Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. Changes to This Privacy Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other reasonable means. Your continued use of our SMS services after such changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or our data practices, please contact us at:

Captain Wrench LLC,  (945) 220-5095.